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Nearly all mortgage lenders abide by The Mortgage Code. This is a voluntary code that requires mortgage lenders to deal with you fairly by setting certain minimum standards. It also requires mortgage lenders to provide you with the information you need to choose and maintain your mortgage.
You can find out if a mortgage lender is registered under The Mortgage Code by contacting The Mortgage Code Compliance Board at enquiries@mortgagecode.org.uk.
Mortgage lenders in the UK are subject to a comprehensive programme of compliance inspection. Mortgage lenders receive compliance visits each year. Additionally, mortgage lenders are subject to random 'mystery shopping' exercises and other similar exercises are conducted to ensure that mortgage lenders abide by the Code at all times.
Mortgage lenders must assist you if you wish to make a complaint. The Mortgage Code Compliance Board investigates all complaints against mortgage lenders and if severe Code breaches are proven they have the power to direct mortgage lenders as regards their future conduct, fine, suspend, and de-register mortgage lenders.
